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What to Expect When Expecting a Website

Congrats on signing up for a new Launch Runner website!

Once it’s live and your customers are visiting it, telling you how beautiful and easy to navigate it is, you’ll have no doubt that you made the right decision.

In the meantime, we have some work to do. It’s common for people to get a little antsy when expecting a new website. If you have a current website, you’ll realize more than ever how inadequate it is.

Don’t worry, it’ll be gone soon. But you’re going to need to help us. Whether you chose a templated site or a custom design, our speed depends largely on your direction and response time. Respond quickly and give clear direction, and we’ll deliver a satisfying product in record time.

However, frequent mind-changing, vague feedback, and late replies can result in your site build entering digital limbo. And that’s something no one wants.

For custom sites and logo designs, we ask that you please be honest with us. If you don’t like it, if the design is completely and utterly wrong, PLEASE tell us. Saying “yeah, it’s great” when it’s not and then revealing three months later that you’ve always hated the design is bad for everyone.

Don’t worry, we’re big boys (and girls). We can take some criticism.

Really, we just want you to have an awesome site that’s live and being used. Launching websites is our favorite thing. That’s why launch is in our name.

Once we receive your design questionnaire and your first payment, we can officially begin. See you at the finish line!